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Hello, this is your medication. Have you forgotten about me?
Outbound calling (meaning automated phone calls that go out to specific individuals) is a very profitable business that thrives at times such as this one when companies need to reach more consumers yet...
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Google Voice and three truths about testing
Very interesting debate was triggered by the recent tests (Part 1 and Part 2) on Google Voice performed by readers of the Gadgetwise blog. The overall premise was for readers to call the article?s...
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ROE is the new ROI
Someone recently brought to my attention the fantastic keynote presentation by Bill Buxton (the author of Sketching User Experiences) from this year’s Mix 09 event. The concepts and ideas mentioned by...
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See you at SpeechTEK 2009
Oh yeah, it’s that time of the year again. If you’re planning to attend this year’s SpeechTEK in New York, please stop by and say hi. Also, you can now look at the final version of the program. In...
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Objectified food for thought – Part 1
As you know, I enjoy looking at other fields that might have design elements that could be leveraged in a speech and multimodal world. My latest discovery was the film “Objectified” by Gary Hustwit....
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The Art (and Humor) of Error Messages
Error recovery strategies and the verbiage around them has always been a hot topic of debate. We’ve all heard the classical “I’m sorry I didn’t hear you.” and “I’m sorry I didn’t understand you.”...
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Be careful what you brand for
I normally get my fair share of laughs (and tears) from listening to user call recordings and their experiences while using automated systems. But a friend of mine just sent me one from a user...
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Seductive Design and Humor
I was recently asked about the presence of humor in IVR applications. To be honest with you, I haven’t ran across too many of those, other than the one implemented at Travelocity. One of their menu...
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The Golden Circle – How to inspire users
I was recently listening to a talk by Simon Sinek about how great leaders inspire everyone to take action. His premise is pretty simple yet very powerful, and can be better understood by looking at his...
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Design with Intent to Avoid Errors
Interesting how the world around us can teach us many design lessons. In particular, I spent some time with my family in the California area, where I had a chance to experience design without intent....
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